Refund and Returns Policy

PKRG Manufacturing and Marketing Pvt. Ltd.

At PKRG Manufacturing and Marketing Pvt. Ltd., customer satisfaction is important to us. We strive to deliver quality products in proper condition. This Return and Refund Policy explains the terms related to returns, replacements, cancellations, and refunds for products purchased through our website or directly from us.

By placing an order with us, you agree to the terms mentioned below.

1. Return Eligibility

Returns may be accepted only under the following conditions:

• Product received is damaged during delivery
• Wrong product was delivered
• Product packaging is torn or defective at the time of delivery
• Product quantity received is incorrect
• Product has a verified manufacturing defect

To qualify for a return, the issue must be reported within 24 to 48 hours of delivery.

2. Non-Returnable Items

Returns will generally not be accepted for:

• Opened, used, or partially used products
• Products damaged after delivery due to mishandling
• Orders placed incorrectly by the customer
• Products purchased during special offers or clearance sales
• Customized or bulk special-order products (unless defective)

3. Return Request Process

To request a return or replacement, please contact our support team with:

• Full Name
• Order Number
• Product Name
• Reason for return
• Photos of damaged/wrong product (if applicable)
• Contact details

After review, our team will guide you through the next steps.

4. Replacement Policy

If the product qualifies under our return conditions, we may offer:

• Product replacement
• Exchange with the correct item
• Credit note (where applicable)
• Refund, depending on the case

Replacement timelines may vary based on stock availability and location.

5. Refund Policy

Approved refunds will be processed through the original payment method or mutually agreed method.

Refunds may be issued when:

• Product is unavailable after payment
• Approved return cannot be replaced
• Wrong order delivered and replacement unavailable
• Valid cancellation approved before dispatch

Refund Timeline:

• Online payments: 5 to 10 business days
• Bank transfer/manual payments: 3 to 7 business days
• Cash orders: as mutually arranged

6. Order Cancellation

Orders may be cancelled before dispatch by contacting our support team immediately.

Once the order has been dispatched, cancellation may not be possible and return rules will apply.

7. Delivery Damage Claims

If packaging appears damaged during delivery:

• Inspect the package before accepting
• Take photos immediately
• Inform our team as soon as possible

This helps us process claims faster.

8. Bulk / Dealer Orders

Bulk, dealer, contractor, or wholesale orders may have separate return and refund terms depending on quantity and agreement. Please confirm before purchase.

9. Important Note for Construction Materials

Since cement, sand, and construction materials are practical-use products, storage and handling after delivery are the customer’s responsibility. Claims related to poor storage after delivery may not be accepted.

10. Contact Us

For return or refund assistance, contact:

PKRG Manufacturing and Marketing Pvt. Ltd.
Address: 16/1 Hukma Khedi, Krishna Farm House, Cat Road, Indore, M.P 452013
Phone: +91 9300077271
Email: pkrgmanufacturinggroup@gmail.com

11. Policy Updates

We may update this Return and Refund Policy anytime without prior notice. Revised versions will be posted on this page.